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Planned system outage - 12 September 2026 | Our online services including myIR, self service phone lines and gateway services will be unavailable on Saturday 12 September, 2026 from 1pm to approximately 10.30pm while we complete a planned system update. We apologise for any inconvenience this may cause.

Use these guidelines to send correspondence or requests to us.

Each guideline explains what information is needed for us to consider the request or process the return as quickly as possible.

Last updated: 31 Oct 2025
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